Privacy Policy

We collect only the information reasonably necessary to respond to enquiries, confirm reservations, process payments, and provide a comfortable stay. This may include:

• Identity and contact details — your name, postal address, email address and telephone or WhatsApp number.
• Booking details — check-in and check-out dates, room or cottage selected, number of guests, and any special requests.
• Payment information — amounts paid and transaction references. Card numbers, UPI IDs, net-banking credentials and similar payment data are collected and processed directly by our authorised third-party payment gateway and are not stored on our servers.
• Identification for check-in — a government-issued photo ID as required under applicable hospitality and local regulations.
• Technical data — IP address, browser type, device information and basic usage data collected automatically through cookies and similar technologies.

• To respond to your enquiries and communicate with you about your stay.
• To process, confirm and manage your reservation and payment.
• To comply with legal, regulatory, tax and guest-registration obligations.
• To improve our Website, services and guest experience.
• To send booking confirmations, service messages and, where you have consented, occasional updates or offers. You may opt out of marketing messages at any time.

We process your personal data on the basis of your consent, the performance of our contract with you (your booking and stay), our compliance with legal obligations, and our legitimate interest in operating and improving the Homestay.

We do not sell or rent your personal information. We share it only with:

• Authorised payment gateways and banking partners to process transactions securely.
• Service providers who support our operations (for example, website hosting or communication tools), bound by confidentiality obligations.
• Government authorities, law-enforcement or regulators where required by law.

Our Website uses cookies and similar technologies to keep the site functioning, remember your preferences and understand how the site is used. You may disable cookies through your browser settings, although some features may then not work as intended.

To understand how the site is used and improve it, we collect limited, measurement-only analytics through Google Analytics 4 and a first-party counter on our own server. This includes pages viewed, anonymous visit sessions, a cumulative count of total visits to the site, and general technical information your browser sends (such as approximate region and device type). We do not use this analytics data to identify you personally, and we do not sell it.

You can opt out of analytics at any time, and your choice is remembered on your device. When you opt out, no further analytics events are sent from your browser.

We retain personal data only for as long as necessary to fulfil the purposes set out in this Policy and to comply with legal, accounting or tax requirements, after which it is securely deleted or anonymised.

We adopt reasonable security practices and procedures to protect your information against unauthorised access, alteration, disclosure or destruction. All online payments are processed over encrypted, PCI-DSS compliant payment gateways.

Subject to applicable law, you have the right to access, correct or update your personal data, to withdraw consent, to request deletion, and to raise a grievance. To exercise any of these rights, please contact us using the details below.

Bookings must be made by individuals aged 18 years or above. We do not knowingly collect personal data directly from children without the consent of a parent or guardian.

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, any concerns regarding the handling of your personal data may be addressed to our Grievance Officer at Stay@kaivalyamhomestay.com. We will acknowledge and endeavour to resolve complaints within a reasonable time.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our Website or services after such changes constitutes acceptance of the updated Policy.